Although we understand that emergencies can arise, we know our clients honor our time as much as we honor theirs. If you are unable to keep your reservation, kindly give at least 24 hours’ notice. This courtesy maintains a higher availability of our time for you as well as others and allows other clients the opportunity to fill that appointment time.
Please note: Clients who fail to cancel 24 hours in advance may be subject to prepay for future reservations. Booking reservations will be considered your acceptance of our Cancellation Policy; therefore, please be certain you have reviewed and agree to these terms.
We understand situations arise in which may cause you to be late. If for any reason you expect to be more than 10 minutes late, please messagel us at 913.710.0693. Please be aware, in the unfortunate event you are late, we may need to abbreviate your service or reschedule your reservation for another day.
Your appointment is reserved for you. A late cancellation or missed visit leaves a hole in the day that could have been filled by another guest. If a client is a no-show or last-minute cancel they will be charged 100% of the scheduled service and required to prepay in order to secure future reservations.
We make every effort to notify you of your scheduled reservation, but it is ultimately your responsibility to keep track of your reservation.
Confirmation Emails
Confirmation emails are sent 48 hours in advance of scheduled reservations. Please click the link found in the email to confirm your reservation – do not reply via email, as our system does not receive replies.
Text Reminders
As an additional convenience, we offer appointment reminders 48 hours before scheduled appointments via text message. If you would like to opt-in to this service, please inquire. The text message will include your scheduled service and scheduled service time. Do not reply to this message, as our system does not receive replies. Also note that your service provider is required to send out text reminders If your provider changes from what we have on file, you will not receive the reminder text.